Refund policy

Last updated: May 8, 2026

We stand behind the quality of our products. This policy explains your two refund options: our 365-day money-back guarantee (which covers eligible opened products) and our standard 365-day return window for eligible unopened items.

1. 365-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may request a refund within 365 days of delivery — even if the product has been opened or partially used. We are confident in our products, and this guarantee reflects that confidence.

Conditions:

  • Limited to one guarantee claim per customer, per product

  • Applies to your first purchase of a given product

  • Covers one individual unit per eligible product, including products purchased at a promotional price unless expressly marked as final sale

  • The product (including the bottle and any unused portion) must be returned to the address we provide

  • Original shipping costs are non-refundable

  • Return shipping is the customer's responsibility

  • Bulk orders, wholesale orders, and multi-unit bundles are excluded from this guarantee

How to claim:

  • Contact us within 365 days of delivery using the contact information on our website

  • Provide your order number and the reason for your dissatisfaction

  • We will respond with return instructions and a return address

  • Once the product is received, your refund will be issued to the original payment method within 5-10 business days

2. Standard 365-Day Return Policy (Unopened Items)

For unopened, unused products in their original sealed packaging, you have 365 days from the date of delivery to request a return. This is the simplest and fastest refund route.

To be eligible, items must be:

  • Unopened, unused, and in their original sealed packaging

  • In the same condition as received

  • Accompanied by proof of purchase (order number or receipt)

  • Not expressly marked as final sale or otherwise excluded under Section 3

Eligible unopened items purchased as part of a multi-unit bundle or bulk order may be returned under this standard policy, provided the applicable bundle pricing or promotional discount is taken into account when calculating the refund. Wholesale orders are excluded.

3. Non-Refundable Items

The following exclusions apply to both refund options unless otherwise stated:

  • Items for which the applicable 365-day return or guarantee period has expired

  • Items expressly marked as final sale at the time of purchase

  • Gift cards

  • Free promotional items or samples

  • Wholesale orders

Additional limitations:

  • Opened or used products that do not qualify for the 365-day money-back guarantee cannot be returned under the standard unopened-item policy.

  • Bulk orders and multi-unit bundles are not eligible for the opened-product money-back guarantee but may qualify for unopened-item returns under Section 2.

  • Regular sale or discounted items are not automatically excluded unless expressly marked as final sale.

These exclusions do not limit the remedies available for damaged, defective, or incorrect items under Section 4 or any rights required by applicable law.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged in transit, defective, or incorrect, contact us within 7 days of delivery using the contact information on our website. Please include:

  • Your order number

  • Clear photos of the damaged or defective product and packaging

  • A description of the issue

We will provide a free replacement or full refund at no cost to you, including return shipping if required. This is separate from the 365-day guarantee and 365-day return policy. This reporting period does not limit any rights provided by applicable law.

5. How to Request a Return

To request a return or guarantee claim, contact our customer service team through the contact details on our website with your full name, order number, and reason for return. Use the subject line "Return Request" or "Guarantee Claim" followed by your order number. Do not ship items back without authorization — unauthorized returns will not be processed.

Once approved, you will receive return instructions and a return shipping address.

6. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed to the original payment method within 5-10 business days. Depending on your bank or card issuer, the refund may take additional time to appear on your statement.

Please note:

  • Original shipping costs are non-refundable (unless the return is due to our error)

  • Return shipping costs are the customer's responsibility (unless the return is due to our error)

  • A restocking fee of up to 15% may apply for unjustified returns under the standard unopened-item return policy, where permitted by law. This fee does not apply to eligible 365-day money-back guarantee claims or returns involving damaged, defective, or incorrect items.

  • Refunds for eligible items from bundles or multi-unit promotions may be adjusted to reflect the promotional pricing and any discount conditions disclosed at purchase.

7. Exchanges

We replace items only if they are defective or damaged. To exchange a non-defective item, return the original (if eligible under the guarantee or standard return policy) and place a new order.

8. Late or Missing Refunds

If you have not received a refund after 10 business days from approval:

  • Check your bank or credit card statement again

  • Contact your card issuer — processing times vary

  • If still unresolved, contact us using the details on our website

9. Cancellations

You may cancel an order before it has been shipped. Once an order has shipped, it cannot be cancelled and is subject to this Refund Policy.

10. Contact

For all refund-related questions, use the contact information displayed on our website.